Privacy Policy

Last updated: August 16, 2026

Tom's Bags operates this store and website, including the data, content, features, tools, products, and services, to offer you, the customer, a curated shopping experience (the "Services"). Tom's Bags uses Shopify technology, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. If there's a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean any information that identifies you, or that can reasonably be linked to you or to another person. Personal information does not include information that's collected anonymously or that has been de-identified so it cannot be linked to you. We may collect or process the following categories of personal information—including inferences drawn from that information—depending on how you interact with the Services, where you live, and what's permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.

Financial information including credit card numbers, debit card numbers, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment-related information.

Account information including your username, password, security questions, preferences, and settings.

Transaction information including items you view, add to your cart, save to your wish list, or purchase, return, exchange, or cancel, as well as your transaction history.

Communications with us including information you provide in your communications with us, for example when submitting a customer service inquiry.

Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information including information about your interaction with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.
• From our service providers, including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.
• From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

To provide, personalize, and improve the Services. We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and the items you're interested in, sending you notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and offering you a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.

Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or postal mail, as well as showing you online advertisements for products or services on the Services or on other websites, including based on products you've previously purchased, added to your cart, or other activities on the Services.

Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or act on potential fraudulent, illegal, dangerous, or malicious activity, protect public safety, and maintain the security of our Services. If you choose to use the Services and register for an account, you're responsible for keeping your account credentials confidential. We strongly recommend that you don't share your username, password, or other login information with anyone else.

Communicating with you. We use your personal information to provide customer support, respond to your inquiries, effectively deliver services to you, and maintain our business relationship with you.

Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
• With marketing and advertising partners to provide marketing and advertising services. For example, we use Shopify to support personalized advertising via third-party services, based on your online activity across different merchants and websites. Our marketing and advertising partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share your information for personalized advertising and marketing purposes based on your online activity with different merchants and websites.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction, such as a merger or a bankruptcy proceeding, to comply with applicable legal obligations (including in response to subpoenas, search warrants, or similar requests), to enforce any applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services on our behalf. In order to provide and improve the Services, information you submit to the Services will be transmitted and shared with Shopify and with third parties who may be located in countries other than your own. Additionally, to help protect, develop, and improve our business, we use certain advanced features of Shopify that incorporate data and information obtained from your interactions with our store, with other merchants, and with the Shopify platform itself. To provide these advanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with the Shopify platform itself. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of that information for these purposes. To learn more about how Shopify uses your personal information and about the rights you may have, please review Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information here: link to Shopify's privacy portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you access links that direct you to sites that aren't affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We don't guarantee, and aren't responsible for, the privacy or security of these sites, including the accuracy, completeness, or reliability of information found on them. Information you provide in public or semi-public spaces—including information you share on third-party social media platforms—may also be visible to other users of the Services and to users of those third-party platforms, without limitations on our or their use of it. The inclusion of such links doesn't, by itself, imply any endorsement of the content of those platforms or of their owners or operators, unless expressly stated on the Services.

Children's Data

The Services aren't intended to be used by children, and we don't knowingly collect personal information about children under applicable law in your jurisdiction. If you're the parent or legal guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we don't have actual knowledge that we "share" or "sell" (as defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we can't guarantee "perfect security." Additionally, any information you send to us may not be secure while in transit. We recommend that you don't use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights aren't absolute, may apply only in certain circumstances, and, in some cases, we may decline your request as permitted by law.

• Right to access. You may have the right to request access to personal information that we hold about you.
• Right to delete. You may have the right to request that we delete personal information we maintain about you.
• Right to correct. You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you've made.

If you live in the United Kingdom or the European Economic Area (EEA), and subject to the exceptions and limitations under applicable local law, you may exercise the following rights in addition to those noted above:

• Restriction of processing and objection to processing. You may have the right to ask us to stop or restrict our processing of your personal information for certain purposes.
• Withdrawal of consent. Where we rely on your consent as the legal basis for processing your personal information, you may have the right to withdraw your consent. If you withdraw your consent, it won't affect the lawfulness of any processing we conducted based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and the rights you may have—including those related to data processed by Shopify—please visit https://privacy.shopify.com/en.

We won't discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required under applicable law. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we'll require that the agent provide proof that you've authorized them to act on your behalf, and we may need you to verify your identity directly with us. We'll respond to your request within a reasonable timeframe, as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of data protection authorities here.

International Transfers

Please note that we may transfer, store, and process your personal information outside of the country in which you live.

If we transfer your personal information out of the European Economic Area (EEA) or the United Kingdom, we'll rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs), or any equivalent contract issued by the relevant UK authority, as applicable, unless the transfer is to a country that has been found to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We'll post the updated version of this Privacy Policy on this website, update the "Last updated" date, and take any other steps required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at factojoven6@gmail.com or contact us at Avenida Al Andalus 1, 11100 Cádiz, Spain. For purposes of applicable data protection law, we are the data controller of your personal information.